Our work with Mike Cox and his team at Rosetta Telecom aimed to integrate our phone system with our bespoke web application. We were thrilled when Mike and his team were able to implement this when many other companies said it was not possible. We now capture all our calls making it much easier to manage the resources in the call centre, and, with the additional data, we are able to test and measure our marketing strategies.
What we appreciated most about working with Mike and his team was their ability to adapt to our needs, they were available outside of hours when required and delivered the expected results and then some.
Adam Stacey, Technical Director, Brickhunter