Integration with existing system

There was a time when information systems and communications were seen as separate disciplines. Rosetta Telecom specialise in delivering the benefits of integrating voice communications with existing information systems. Examples include Customer Relationship Management (CRM) systems – staff receive a full, on-screen brief on an existing customer as soon as they receive an incoming call, right down to the orders they have placed; Enterprise Resource Management systems (ERM) where the phone system can be used to locate loads, track resource usage and so on.