This has to be the most frequently asked question about phones! There are two main ways to transfer a call: attended or blind. An attended transfer is where you put the existing call on hold and dial another extension. When … Read more
We’re sometimes asked if it is possible to change the ringtone on your phone using our web interface. As from now it is! All you need to do is login to the web interface here and go to the extension … Read more
One of the handiest features of a phone system is the ability to divert your calls to another phone number, maybe your mobile or even your home phone. On Rosetta Telecom it’s simple! There are two types of divert so … Read more
This article aims to help you setup a hardware phone using your web browser and our automatic configuration system.Not all handsets can be autoconfigured so please check your account for the latest list of compatible handsets. Once you have setup … Read more
This article aims to help you set up your softphone. A softphone (or software phone or app) can be useful for people who aren’t bound to a desk as they’re out and about or if you just want to save … Read more
VoIP phones often get bad press because of connection problems. However, this is normally nothing to do with the phone or the phone system so let’s try and explain this. SIP or VoIP phones connect to the phone system using … Read more
Many of our customers like the fact that we can supply a complete phone or computer system, purchased outright, with no ongoing payments. This suits many businesses as they aren’t tied into long contracts. We’ve now joined up with Henry … Read more
You can’t avoid it now. Everyone seems to be talking about internet telephony or VoIP (Voice over Internet Protocol) phones. Not a day goes by without receiving a phone call or seeing adverts promising to save you money on your … Read more